Enhanced annuity rates provider, Just Retirement, has cut down the time it takes to administer an annuity application by nine days. The specialist UK life assurance group said it now completes the annuity setting up procedure within 23 days compared to the 32 days it used to take. Just Retirement is now aiming to beat this record by processing new annuity applications within a 21-day average. That’s a very credible performance.
Pam Day, head of customer services for the company, said that the reduction in their processing time is yet another example of Just Retirement’s long standing commitment to treating customers fairly. The 30% fall means that customers are getting their enhanced annuity income much faster which, in today’s uncertain world, has to be something of a real benefit. Since its foundation in 2004, Just Retirement has sought to be at the forefront of customer service, and they are not resting on their laurels. There is more to do and they are intent on further reducing processing time to within three weeks on average.
